Customer Service Communications Advisor | 30 June 2026 Secondment Job No: 678823 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Toowoomba, Adelaide, Melbourne - Inner Suburbs & CBD, Various Max Term Full Time Insurance Pay Band 4 30 June 2026 Secondment Opportunity Hybrid working with flexibility and strong wellbeing support Build your communications career in a purpose-led organisation About the Role As a Customer Service Communications Advisor, you will create, manage and deliver operational communications that support Customer Service teams across brands and functions. You will translate process changes into clear, practical messages that engage people and uplift performance. Working closely with change, delivery and business stakeholders, you will help ensure teams have the right information at the right time. This is a 30 June 2026 secondment opportunity. What You’ll Do Create, manage and deliver clear and engaging operational and procedural communications that support customer service teams to perform at their best Partner with business owners, change teams and frontline leaders to communicate process updates, initiatives and priorities in a practical and timely way Support programs of work that require strategic communications input, ensuring messages align to broader change and engagement objectives Maintain and improve key communication channels, including SharePoint pages and North Star Notes, to ensure content is current and accessible Lead and coordinate internal events and engagement activities, including Elevate and sponsorship events, to strengthen connection and awareness What You’ll Bring At least three years’ experience in communications, change, customer service, marketing or a related field, with exposure to operational or internal communications Experience translating complex or technical information into clear, audience-focused communications that support action and understanding Strong relationship-building skills, with the ability to work confidently with stakeholders across frontline, business and leadership teams Practical experience using tools such as SharePoint, Outlook, Excel and other enterprise systems to manage content and communications A continuous improvement mindset, with the ability to identify better ways of working and apply structured problem-solving approaches If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided. CS Communications Advisor.pdf Advertised: 25 Feb 2026 AUS Eastern Daylight Time Applications close: 03 Mar 2026 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
